Legal

Privacy Policy

How we collect, use, share, and protect personal data for solar consultations and project services.

Last Updated: May 13, 2026

This Privacy Policy explains how AR Saurtech Energy Pvt. Ltd. processes personal data collected through this website, consultation forms, quote requests, calculator submissions, service inquiries, and customer review forms.

1. Data We Collect

- Contact data: name, phone number, email address, city, and message content.
- Solar assessment data: monthly electricity bill, roof area, property type, and preferred system type.
- Project processing data: installation location, technical feasibility inputs, and proposal communication records.
- Campaign analytics data: UTM source, medium, campaign, and basic usage signals for performance measurement.

2. Solar-Specific Processing

When you request support for rooftop solar subsidy, net metering, or related government-process assistance, we may process additional project details required to guide your application flow and documentation readiness. This can include electricity-consumer information and site-level project references required for EPC execution.

3. Why We Use This Data

- To respond to your inquiry and provide consultation or quotations.
- To perform site assessment and recommend suitable rooftop solar systems.
- To coordinate installation planning, operations, and after-sales support.
- To support subsidy, policy, and net-metering process guidance when requested.
- To improve website experience, campaign quality, and customer communication.

4. Legal and Compliance Basis

We process digital personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and notified rules/commencement framework, to the extent applicable to our operations and processing activities.

5. Data Sharing

We do not sell personal data. Data may be shared only as needed with:

- Internal teams and authorized service partners involved in project execution.
- Technology/service providers supporting forms, communication, and operations.
- Authorities, utilities, or designated agencies where required for process support and legal compliance.

6. Data Storage and Retention

Lead and review records submitted on this website are stored in our managed systems (including configured sheet-based workflows) for service delivery, auditability, and support continuity. We retain data for a reasonable operational period or longer when required by law, contract, dispute resolution, or regulatory obligations.

7. Security Safeguards

We apply reasonable administrative and technical safeguards such as controlled access, process-based authorization, and monitoring. No system is completely risk-free, but we continuously work to improve data protection controls.

8. Incident Response

For cybersecurity incident handling, we follow applicable legal/regulatory directions, including response and record-keeping obligations where relevant.

9. Your Rights and Choices

- You may request correction or update of inaccurate personal data.
- You may request deletion/withdrawal where processing is based on consent, subject to lawful exceptions.
- You may contact us for grievance redressal regarding personal-data handling.

10. Cookies and Analytics

We may use essential and analytics technologies and campaign parameters to understand website usage and improve performance. Please refer to our Cookie Policy for details.

11. Contact for Privacy Queries

For privacy questions or requests, please contact us via the Contact page with the subject line "Privacy Request".